CAREERS

QUALIFICATIONS OF CREW LEADER.

1. Must have the ability to lead crew to completion of task with authority and knowledge of what needs to be accomplished each day.
2. Forklift experience to pull bundles from container in a safe and efficient manner.
3. Understanding of TGP’s quality expectations and knowledge of the characteristics of materials for inspection purposes.
4. Ability to train crew members to do all tasks of unloading containers. Crew members should be able to handle all positions of unloading (including forklift)

QUALIFICATIONS OF CREW MEMBERS.

5. Forklift experience with and without boom.
6. Should be able to lift a minimum of 40-50 pounds to pull slabs.
7. Must work well in a team setting to accomplish daily goals in the time allotted.

RESPONSIBILITIES OF CONTAINER CREW.

NATURAL STONE SLABS

1. Communicate with container driver’s for placement of receiving container.
2. Prepare and secure the unloading area to ensure the safety of crew, sales staff, and visitors to the warehouse/yard.
3. Open and inspect container.
   1. Inspect bundles and packing for safety before beginning. Plan for removal of bundles to keep crew and material safe.
   2. Unload container and move bundles to temporary staging location. Evaluate the condition of the material remaining in the container before cutting the next supports.
4. Count and Measure Slabs
   1. Compare packing list to materials received.
   2. Count number of slabs in each lot.
   3. Size each lot (use the average size)
   4. Send information to logistics manager.
5. Prepare locations for placement of materials.
6. Check with Logistics Manager for which materials need to be staged to go to other locations.
7. Collect IM’s and stickers from logistics manager.
8. Final Inspections of slabs.
   1. Inspect each slab for fillers, cracks, fishers, stains, chips, scratches.
   2. Make note of quarry number and IM number assigned to damaged slab.
   3. Take pictures of damaged slab.
   4. Attach front stickers and IM’s on slabs as they are being put into place.
9. Containers have a two-hour unloading time. Efficiency to stay within this time is expected if conditions are safe.
10. Slabs received should be inventoried and put away the same day that they arrive to yard.

QUARTZ SLABS

1. Communicate with container driver’s for placement of receiving container.
2. Prepare and secure the unloading area to ensure the safety of crew, sales staff, and visitors to the warehouse/yard.
3. Prepare locations for placement of materials.
4. Open and inspect container.
   1. Inspect slabs and packing for safety before beginning. Plan for removal of slabs to keep crew and material safe.
   2. Check with Logistics Manager for which materials need to be staged to go to other locations.
5. Count and Measure Slabs
   1. Compare packing list to materials received.
   2. Count number of slabs in each lot.
   3. Size each lot.
   4. Send information to logistics manager.
6. Collect IM’s and front stickers from logistics manager.
7. Final Inspections of slabs.
   1. Make note of quarry/lot number and IM number assigned to damaged slab.
   2. Take pictures of damaged slab.
   3. Attach front stickers and IM’s on slabs as they are being put into place.
8. Containers have a two-hour unloading time. Efficiency to stay within this time is expected if conditions are safe.
9. Slabs received should be inventoried and put away the same day that they arrive to yard.

WAREHOUSE / YARD RESPONSIBILITIES

1. Tools and container equipment should be stored in tool room at the end of each workday.
2. Sweep warehouse floors to keep free of debris.
3. Bundle wood and dispose of container trash.
4. Organize and Label Natural Stone Samples that come in the containers.
5. Organize Quartz Samples.
6. Inform logistics manager of any equipment that needs repairs or replaced.

Location Driver / Warehouse

Qualifications & Responsibilities:

QUALIFICATIONS to become a TGP location driver.

1. You must have a valid Florida Driver’s License free of DUIs, Reckless Driving, or Speeding Fines.
2. Driver’s must be able to drive at a minimum, a 16’ flatbed truck with load weight capacity of 15,000 pounds.
3. Flexible Hours are necessary. Scheduled deliveries need to be completed to the best of ability each day to maintain regular schedule.
4. Operation of forklift with boom to load and unload materials from trucks.

RESPONSIBILITIES of a TGP location driver.

1. Coordinate paperwork with warehouse manager for your daily deliveries.
2. Prepare and load your truck for deliveries.
   1. Arrange deliveries for efficiency of route.
   2. Locate and select the correct slabs to match given paperwork.
   3. Inspect condition of slab before loading onto truck – report issues to warehouse manager.
   4. Every slab loaded should be clean and labeled with IMs and front identification stickers before loading.
   5. Load truck to preserve the health of the slabs and the safety of transport.
3. Deliver orders to fabrication shops.
   1. Organize Paperwork for deliveries and pickups.
   2. Confirm collection status before leaving shop.
   3. Safely deliver material.
   4. Have fabricator inspect material and sign receipt.
   5. Collect payment for deliveries prior to unloading truck.
   6. You are TGP’s representative in the field. You are TGP’s eyes and ears of needs and concerns of what is happening at most of the fabrication shops. Relay any concerns or inquiries to your location manager.
4. Maintenance of Trucks.
   1. Keep truck clean – inside & out. Truck represents TGP and should reflect that of TGP’s quality, service, and values.
   2. Inspect A Frame on a regular basis. Keep wood, straps, etc. in safe operating condition.
   3. Maintain fluid levels in trucks.
   4. Report any mechanical issues to warehouse manager.

5. Completion of Deliveries
   1. Return paperwork and payments to warehouse manager.
   2. Discuss any issues with deliveries and/or returns with warehouse manager.
   3. Prepare truck for next deliveries.

WAREHOUSE RESPONSIBILITIES

1. Returns need to be restocked in the correct location upon arriving back to warehouse.
2. Close up all “open” slabs inside & outside of warehouse to assist the sales team.
3. When not delivering, check with location manager for warehouse moves to be done.
4. Organize Quartz Samples and pull sets for towers.

Outside Sales Representative:

QUALIFICATIONS OF OUTSIDE SALES REP:

1. Professional, personable, friendly personality to engage public while representing TGP.
2. Verbal & Written communication skills for in person and computer (email) connections to customer base.
3. Strong work ethics, good listener, with willingness to be coached to benefit self & TGP.
4. Must have a valid Florida Driver’s License with no major infractions.
5. Communicate and work well within a team setting.

RESPONSIBILITIES OF OUTSIDE SALES REP:

1. Build Relationships:
   1. Visit Existing and Potential Customers and Associates
      1. Work defined zones
      2. Engage with all customer/associate staff
   2. Educate and Inform
      1. Promote everything that TGP has to offer. Always remembering that you are The Granite Place – natural stone promotion must be a priority.
         1. Large Selection of Products
         2. Quality Inventory – hand selected by TGP’s purchasers
         3. Quick Professional Service
      2. Provide literature and price lists for TGP product lines
      3. Demonstrate TGP’s website
         1. Encourage use for in stock/availability
         2. Open and promote TGP’s blogs
            1. This is a good tool for TGP’s customers provide to homeowners for informative, accurate industry information
   3. Explain TGP’s Ordering Process
      1. Sales Reps are for promotion, education, and relationship building – which if done properly will translate into hard sales. It is not the sales rep’s job to place orders. Explain the Order process and make it simple for the customers to follow:
         1. Phone Calls to Location Office
         2. Emails to Location Office
         3. Through Website Visit
2. Know Your Customer’s Activities:
   1. Review customer’s showroom activities before entering their business.
   2. Confirm customer’s account status – if in question, contact sales director to discuss prior to entering.
   3. Discuss and show appreciation for holds, question job validity, and encourage them to place the orders through above channels before expirations.
   4. Find out what products the customers sell and communicate this to the sales director to future benefit.
   5. Learn your customer’s client base. This will help TGP have their products chosen at the beginning of the project and secure the sale.
3. Communicate with Sales Director & Location Managers
   1. Create CRM through Stone Profit before leaving each sales stop. Tag Sales Director in CRM.
   2. Monday morning – send CRM to Sales Director & Location Manager to update what your week’s zone schedule will be.
      1. Location Manager may need your assistance
         1. Sample Requests
         2. Material Viewing
         3. Pick Up Pre-Arranged Check
   3. Report Daily to Sales Director through CRM, phone, or email if any sales related issues arise. Limit involvement of location team as they are usually busy. Sales Director will take the initiative to involve others if necessary.
4. Consignment
   1. TGP wants to limit consignment – discuss all consignment accounts with the Sales Director.
   2. Visit all consignment accounts twice per month – don’t wait until the last minute each month to check inventory.
      1. Count consignment inventory
      2. Discuss cut slabs with customer
         1. Get job names & information
      3. Create Invoices
         1. Create Invoice while you are at location and let the customer verbally know that you have emailed the invoice to them for payment.
         2. Consignment accounts are usually at the request of the outside sales team, therefore, the sales rep has some responsibility to collect for consignment sales in cooperation with the location manager.
5. Prepare for Your Zone:
   1. Make sure your vehicle and equipment is prepared as directed by the Sales Director
   2. Maintain vehicles
      1. Keep car clean and organized
      2. Service car when required

Showroom Staff’s Qualifications & Responsibilities:

QUALIFICATIONS of TGP Showroom Sales Staff:

1. Customer Service:
   1. Friendly, patient, courteous personality to serve all manner of TGP customers.
   2. Understanding that every customer is important to TGP.
   3. Ability to work with customers to fully resolve any issues that may arise.
2. Learned knowledge of all products offered by TGP.
   1. Present yourself with professionalism while representing TGP and its reputation as the Supplier of Superior Quality Stone.
   2. Recommended uses of product with knowledge of stone categories.
   3. Learn the properties of colors/products and reactions that may occur.
   4. Origins and specific characteristics of products to keep customer informed about the selection that they are looking for/at. Homeowner’s will enjoy knowing more about the products when they leave TGP then when they had arrived.
3. Basic computer knowledge – Word, Excel, Social Media

RESPONSIBILITIES of TGP Showroom Sales Staff:

CUSTOMER SERVICE

1. Pre-Sales
   1. Greet all walk-in customers.
   2. Create New Opportunity and collect customer’s information.
   3. Assist customers in viewing inventory, answering questions.
   4. Create estimate or a 7 day hold for materials selected. Print & label holds.
   5. Email estimate/hold to fabrication shop.
2. Follow Up
   1. Contact fabricators to follow up on estimates. Record probability of sale.
   2. Call holds after 7 days to confirm delivery schedule, receive deposit, or return material back to available inventory.
3. Complete Sale & Schedule Delivery
   1. Encourage fabricator to move materials on hold to their yard.
   2. Create CRM to warehouse manager for delivery. Include information in CRM.
      1. Fabricator / special delivery instructions
      2. Job Name
      3. Quantity / Color / Lot #’s
      4. Hold # / Sales Order #

MARKETING / GOOGLE REVIEWS

1. Create a valid HOLD in SPS when customer visits showroom.
2. Encourage Customer to post a positive review.
3. Print and save review until the end of each month.
4. Submit monthly reviews to location manager for approval.
5. Qualified reviews will be paid $25 each. This will be added to performance pay up to a maximum of 20 reviews per month ($500).

GENERAL OFFICE

1. Answer Phones
   1. Phones should have someone always monitoring them 8 -5.
   2. Take phone orders and send CRM to warehouse manager.
   3. Answer caller’s questions, redirect calls, or take messages with all necessary information for a return call.
2. Outside Sales Support
   1. Oversee and update customer contact information in SPS.
   2. Send all new or updated customer information to Marketing to update CTC.
3. Security
   1. Be sure all customers have completed their selections before closing.
   2. Turn off all lights, set alarm, and lock doors. Key holders need to stay until everyone has left for the day.